HDFC Bank Car Loan Customer Care

HDFC Car Loan Customer Care: Toll-Free 1800 202 6161 | Tolled 1860 267 6161 (Mon–Sat, 9:30 AM–6:30 PM). Available 24x7 on toll-free; charges apply on tolled number.

Toll-free number - 1800 258 3838 (available from 8:00 a.m. to 8:00 p.m. on all days)

HDFC Bank Phone Banking Numbers

For car loans, the phone banking services are available on all days including bank holidays and Sundays between 8:00 a.m. to 8:00 p.m.

If you are living in other cities, you may access the phone banking number of your city from the official website of the bank by clicking on 'call us' under the 'customer centre' section. Here, the restricted timings apply only for services that require the assistance of agents. The bank IVR (interactive voice response) service can beaccessed anytime 24/7 for specific queries.

Other Ways to Contact HDFC Bank

Email HDFC - HDFC allows its customers to send an email query online. When you select the Email option under the 'customer centre' section, it opens a window that allows you to choose a query and replies within seconds. If a customer is dissatisfied, it asks for additional information so that the bank can reach out for more information and clarity.

Write to HDFC - HDFC car loan customers can also write in their queries or complaints at the below mailing address:

HDFC Bank Ltd, New Building; "A" Wing 2nd floor,

26-A Narayan Properties,

Chandivali Farm Road,

Off Saki Vihar Road, Chandivali,

Andheri (East), Mumbai - 400 072

Visit HDFC bank branch - Car loan customers can also visit the respective branch to clear any doubts or enquire for any other information related to car loans. Addresses of various branches in various cities are also available on the bank website.

Chat with Ask EVA

HDFC Bank also has a chatbot service for customers to get automated responses for specific queries. On the HDFC Bank website, you can find the chatbox at the right-side bottom of the page. Click on the chatbox to initiate a conversation with the bank. You can type in specific queries or choose from the options provided in the box. You can resolve your queries by yourself through the responses provided by the chatbot.

Grievance Redressal

Customers of HDFC car loan can also submit an online grievance redressal form with their complaint or feedback related to their car loan. It requires them to fill in some information online allowing the bank to answer the customer's query or resolve the complaint. You can air your grievances using the following steps:

1. Visit the official website of the HDFC bank.
2. On the menu bar, you can find the 'customer care' dropdown menu.
3. Click on 'queries, feedback, or complaints' under this menu.
4. Once you have opened the customer centre page, you can locate the 'grievance redressal' section of the bank.
5. Here, you have the options to email, call, or write to the bank.
6. When you click on 'email', you can open the 'grievance redressal' form to file your grievances online.

HDFC Bank Principal Nodal Officer

Customers can also reach out to the bank's Principal Nodal Officer if the complaint is not sorted out through grievance redressal within 10 working days. You may reach out to the nodal officers or principal nodal officer through the contact information available under the 'customer centre' section.

HDFC Car Loan Customer Care SMS

HDFC customers can also enjoy the facility of SMS alerts. Through this service, they can check their account balance and get intimated in the event of a transaction in the account. Any customer who has a current or savings account with the bank can apply for this service.

City-Wise Phone Numbers for Car Loan Services

Registration Process for SMS Service

To avail the SMS alerts service, customers can register for the service in the following ways:

Mobile: From your mobile number registered with the bank, send an SMS to 5676712. Use the format REGISTER, This will get your number instantly registered for the SMS banking facility

ATM - At the ATM, enter your unique ATM pin. On the home page, select the 'More Options' tab. Start the registration process for SMS banking.

Online - Customers can also register for the SMS facility by logging into HDFC online. On the NetBanking page, login using the Customer ID and IPIN. Select 'SMS Banking' registration. Fill in all the required information.

Branch - Customers can also visit the bank's branch to activate the SMS services. They can download the form for SMS banking registration, fill, sign, and submit it at any of the nearest HDFC Bank branches.

Listed below are some of the transactions that can be done using the SMS banking facility:

About HDFC Bank

HDFC Bank Limited is an Indian bank, headquartered in Mumbai. With over 90,421 employees, it is the country's second-largest private sector lender. HDFC is a market leader in e-commerce and offers a number of products and services including retail banking, car loans, and other loans.

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